365-Day Done Right Promise - if it's not done right, we make it right

What Our Promise Actually Means

If something we did isn’t right, you tell us, we come back, and we fix it – no charge, no argument, no fine print that quietly voids the whole thing. That’s the short version. The longer version is just the same sentence with more specifics attached.

Call (940) 466-4354

The 365-Day Done Right Promise travels with every job Wendell Water Damage Restoration completes. That’s a full year from the date the work is done. If a repair fails inside that window, we return for a second visit at no cost to you and we make it right. You don’t fill out a claim form. You don’t navigate a phone tree. A live person answers when you call – same as the first time – and they get a technician scheduled back to your property.

What you’re entitled to, plainly stated: a repair that holds, a team that returns if it doesn’t, and a company that treats the callback as a normal part of the job – not a favor.

Why We Answer Fast, Everywhere

A one-truck operation can get you on the schedule. What it can’t always do is get someone to your door at 2 a.m. on a Tuesday in the middle of a wet January, with a vehicle stocked and ready to work.

Wendell has been part of the Relay Home Co. family since 2006. That means local crews who know their territory, dispatch that runs around the clock, and vehicles that go out stocked – because a technician who shows up and then has to go back for equipment is no help to a ceiling that’s currently dripping.

Our response promise is specific on purpose: a real person answers our phone 24 hours a day, 7 days a week, and on an emergency we aim to have a technician on your property within 4 hours. Most non-emergency repairs get booked the same day or the next. We say it that way because that’s what we can actually deliver – not a number that sounds good in an ad and falls apart when you actually need it.

Every location is independently owned and operated, which means the crew that shows up is local. The standards they work to – IICRC, RIA, and IFA practices, Dri-Eaz and Phoenix equipment – are consistent across the board.

How We Make It Right

You Tell Us

Call (940) 466-4354 and tell the person who answers what’s wrong. That’s it. They don’t need a case number or a confirmation email from your original visit. They look you up, they listen, and they get moving. No forms, no waiting for a supervisor to call you back.

We Come Back Out

A technician is scheduled to return to your property – same background-checked, uniformed crew standard as the first visit. You get a live arrival time you can track, not a window that could mean almost anything. The second visit is at no additional cost to you under the 365-Day Done Right Promise.

We Fix It

The technician assesses what happened and corrects it using the same IICRC, RIA, and IFA standards the original job followed. Professional-grade equipment from Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry doesn’t get swapped out for something lighter because this is a callback – the job gets the same tools it deserved the first time.

You Sign Off

The job isn’t closed until you confirm it’s right. We document the completed work with photos and send them to you by text – before-and-after, same as the original job. When you’re satisfied, you sign off. That’s the finish line, and it’s yours to decide when you cross it.

What Stands Behind the Promise

Promises are only as solid as the people and systems behind them, so here’s what’s actually in place.

Every technician who walks through your door is background-checked and arrives in uniform. Before they show up, you know who’s coming – name, arrival time, trackable on your phone. That’s not a premium add-on. That’s how Wendell operates on every single visit, first or fifth.

The price is put in writing before any work starts. Always. There’s no hourly rate that compounds while the crew is on site, no membership to join, no subscription that unlocks the real quote. You get one number in writing before anyone picks up a tool, and a digital invoice texted to your phone so you can pay from the link. The number on the screen is the number you pay.

The equipment is professional-grade: Dri-Eaz, Phoenix, XPOWER, B-Air, and Injectidry, deployed under IICRC, RIA, and IFA standards – the same certification framework used on large commercial loss sites. When the drying is done right from the start, the callbacks are rare. The 365-Day Done Right Promise exists for when they’re not.

And behind Wendell specifically stands the Relay Home Co. family. Each location is independently owned and operated, which means the person running your local Wendell has real skin in the job. The Relay Visibility Guarantee is the standard they agreed to work to – and the standard every job is measured against.

Ask Us to Prove It

The fastest way to see how this works is to call (940) 466-4354 – a real person picks up, day or night. If you’d rather start online, you can book in a tap. The full written terms of The Relay Visibility Guarantee live on our terms page – read them before you call if you want to.

Written by Blake Sorensen, Owner & Lead Restoration Technician at Wendell Water Damage Restoration, serving homeowners nationwide since 2006.