The Promise, in One Paragraph
Every job Wendell Water Damage Restoration performs is backed by the 365-Day Done Right Promise, part of The Relay Visibility Guarantee. If any work we completed doesn’t hold up within 365 days of your service date, we come back, we make it right, and we don’t charge you for the return visit. No forms, no fees, no runaround. The price was in writing before we started. The promise is in writing before we leave. That’s the whole deal.
What’s Covered
- Our workmanship, in full. Any repair, remediation, or restoration task our technicians performed on your job is covered for 365 days from the service date.
- Parts and materials we supplied. If a component we sourced and installed fails within the 365-day window, we come back and address it at no charge.
- A return visit, at no cost to you. One call gets a technician scheduled back to your home – no diagnostic fee, no trip charge, nothing to pay upfront.
- A full redo when a repair doesn’t hold. If something we fixed comes undone, we don’t patch the patch. We do the job correctly, the way it should have been done the first time.
- Clean-up after the return visit. We leave the space the same way we left it the first time – equipment out, area tidy, no debris left behind.
- A written record of every promise. The guarantee terms are documented on your job file, so there’s nothing to dig out of a drawer or scan a receipt to prove.
What Isn’t Covered
We’ll always come look, even when something falls outside the promise. Here’s what falls outside it, and why that’s a fair line:
- New damage from a new event. If a storm rolls through six months after we dried out your basement, that’s a new loss – not a failure of our prior work. Call us anyway; we’ll get you scheduled.
- Work performed by someone else after our visit. If another contractor touched the same area and something went wrong, the promise can’t cover that work. Ours is still ours.
- Parts or materials the customer supplied. We stand behind the components we source and install. A part you provided and asked us to put in isn’t something we can warrant.
- Normal wear on equipment or materials we didn’t install. This promise is about workmanship, not the general aging of a home.
- Problems you chose not to have addressed when we flagged them. If our technician noted an issue during the job and you decided to defer it, that item isn’t covered – but we’ll note it in your file and revisit it when you’re ready.
- Damage caused by conditions outside the scope of the original job. We document what we worked on and what we didn’t, so there’s no ambiguity about where the line is.
How to Use the Promise
Step 1: Call (940) 466-4354 or book online.
A live person answers every call, around the clock. Tell them you’re calling about an existing job and want to use the 365-Day Done Right Promise. No form to fill out, no fee to pay, and no receipt hunt – we have your job on file.
Step 2: Tell us the job and roughly when it was done.
Give us a general description of the original work and an approximate date. We’ll pull the job record from our end. You don’t need a contract number or a case ID to get moving.
Step 3: We schedule the return visit.
We’ll get a technician back to your home with a live arrival time you can track – same as the first visit, no four-hour window. The appointment is confirmed, not tentative.
Step 4: We make it right.
The technician assesses what happened, documents it with photos, and corrects the work. Before and after photos go to you by text, same as the original job. That’s the promise fulfilled.
Timing
The 365-day window starts on your original service date, which is recorded in your job file. If you notice something the day the window closes, call anyway. We’re not looking for reasons to say no. Each Wendell location is independently owned and operated, but every one of them works to The Relay Visibility Guarantee – which means every one of them honors this promise the same way, with the same standards, and the same written commitment on file.
Questions About the Promise
If anything about the 365-Day Done Right Promise is unclear, or if you’re ready to schedule a return visit, call us at (940) 466-4354. A live person answers every call, any hour. No phone tree, no callback queue – just a straight answer and a scheduled appointment.
Written by Blake Sorensen, Owner & Lead Restoration Technician at Wendell Water Damage Restoration, serving homeowners since 2006.