Free visual inspection and a written scope of work before any mitigation begins - photos, moisture readings, and drying logs go in your claim file
The scope we write is the scope we bill. Anything new gets shown to you, in writing, before we touch it.
Before
After
Before
After
Before
AfterFranchisee Success Stories
The owners who thrive with Wendell Water Damage Restoration tend to share a few traits. They’re tired of corporate ceilings. They want a business that runs on clear systems, not guesswork. They like the idea of walking into a flooded basement with professional equipment and walking out with a written price and a homeowner who actually knows what just happened. If that sounds like you, keep reading.
Meet Our Owners
Erin N. – Fort Worth, Texas
Erin spent eleven years managing a regional restoration outfit before deciding she wanted equity, not just a salary. She knew the craft inside and out, but the company’s pricing model changed depending on which adjuster answered the phone. That bothered her. Wendell’s no-hassle upfront pricing was the reason she signed. “The price goes in writing before anything starts. I don’t have to defend a number I made up in the truck.” Today she runs three crews and says the 365-Day Done Right Promise actually makes her job easier. “When a repair fails, we fix it. The homeowner knows that going in. There’s no awkward phone call.”
Nicole W. – Plano, Texas
Nicole came from healthcare administration. The jump to water damage restoration raised some eyebrows, but her reasoning was simple: she wanted a service business where the standards were written down, not implied. Wendell’s IICRC, RIA, and IFA protocols gave her a playbook. The Dri-Eaz and Phoenix equipment gave her confidence on job sites. Her favorite part of ownership is the text-photo updates. “I can show a homeowner their drywall drying in real time. They’re not calling me asking what’s happening because they can see it.” Nicole now runs the busiest mold remediation route in her territory.
Stephanie W. – Denton, Texas
Stephanie spent years in commercial property management before she bought her Wendell location. She’d hired restoration companies before, and the experience was always the same: vague arrival windows, surprise change orders, no documentation. She joined because the brand’s operating model matched what she’d wanted as a customer. “I knew what bad looked like from the other side of the invoice.” Her market includes a lot of older homes with cast iron pipes and slab leaks, so her technicians see more sewage backups than the average crew. She likes that the written price protects both her team and the homeowner. “Nobody’s negotiating in a hallway while standing water spreads.”
Carmen M. – Arlington, Texas
Carmen’s background was in logistics, specifically routing service fleets. She understood response time economics before she ever owned a truck. What sold her on Wendell was the live-answer phone system. “No voicemail at 2 a.m. That’s not a marketing line. That’s how we actually operate.” Her location fields a high volume of storm-related calls each spring, and the background-checked, uniformed technician standard matters just as much at 3 a.m. as it does at noon. She describes ownership as the first job where her operational instincts and her desire to run a decent business stopped fighting each other. “The systems do what they say they’ll do.”
Your Story Starts Here
If you want a damage restoration business built on written prices, real guarantees, and systems that hold up at two in the morning, call (940) 466-4354 to talk through the opportunity. Or request the info kit and we’ll send over the details you actually need. No phone tag, no pressure.
Written by the team at Wendell Water Damage Restoration, part of the Relay Home Co. family, serving communities since 2006.